Customer Service

Your Experience Matters!

We’re here to help!  If you would like to speak with one of our staff, please call 813-708-9375.

Edens Organics provides 100% Certified Organic Produce items directly from our USDA Certified Organic Farms to your home or office with free local delivery. Each week we select from mostly in-season fruits and vegetables and create boxes with those items. Each box is preset to be the perfect amounts of each type of produce for your household needs. It’s like having built-in meal planning. Choose your produce box type, size, and frequency. If you want more of a particular fruit or vegetable, please use the Customize your Box category to choose from. Once that is done, feel free to add items like Wild Caught Fish, Certified, Local Honey, Local Bee Pollen, Raw Nuts, Dried Fruits and more to your box. Please spend a minimum of $28 worth of produce per delivery.  If you are adding an order to an existing order, the total can be less than $28 worth of produce for that order as long as the total of your orders are equal to or greater than $28 worth of produce per delivery.

Placing your Order

There is a minimum requirement of $28 for produce deliveries. Standalone grocery items are not available for individual sale and only eligible as add-on items within the Box Catagory or Customize your Box category. We do not deliver single item purchases on grocery items (like honey only)

Orders received Sunday 12:01 AM EST through Saturday at 11:59 PM EST are delivered the following Tuesday. Credit card authorization and verification must be received before processing.

Weekly/BiWeekly Subscriptions: charges are processed on Thursdays before your next delivery, This allows you 2-3 days if you wish to modify or hold your order, etc.  To make substitution requests, just reply to our weekly newsletter or email us at substitutionrequest@edensorganics.com before the cut off on Saturday.

Out of Town or Going on Vacation?

If you are wanting to skip deliveries without interrupting your subscription, here is how you do it.

When logged into your account, you will now see a tab titled “My Subscriptions” on the top right of your screen. When you click on it, you will see all of your history of everything you have purchased from us and how you initially setup each subscription. From here you can see and skip future deliveries, cancel a subscription (which is best if you want to edit your subscription and make a new one), suspend it and more. If you want to skip a delivery without interrupting your subscription, simply find the subscription(s) that you need to skip deliveries, click on “Payments History” which you will see off to the right of that subscription and then you will see all of the history of that subscription first followed by your next 90 days of scheduled payments. The dates of the payments are scheduled a few days before the cutoff of the week before delivery. For example, your December 13th delivery will show a “Skip Payment” tab dated for December 8th. Just click on the date(s) of any scheduled payments and only those deliveries days will be skipped without having to interrupt your subscription.

Shipping & Delivery

We offer FREE shipping if you live within 25 miles of the Tampa International Airport! Please enter your zip code on the home page to get your actual delivery day. We deliver right to your doorstep free of charge! All we ask is that you include any special delivery instructions, like the name of your Community, Apartment complex and gate codes to make it easier for our drivers. If you live in Florida, but not in our local delivery zone, you do have the option of utilizing FedEx for an extra fee. Please call us 813-708-9375 to use this service.

Refunds & Replacements

We guarantee everything you get from us 100%. Since our products are perishable, we do not offer refunds. However, we understand from time to time you may receive damaged items that occurred during transport if this happens us let us know, and we will replace the item(s) on your next order!

Refunds only apply for subscription payments to credit cards that have been charged but canceled before the cutoff at midnight on Saturday.

Have a question about your order?  We’re here to help! Call 813-708-9375 or

Email us edensorganics@edensorganics.com